TALK Accounting Help Center

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Why am I been taken to my dashboard when I click on the link to reset my password?

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If you requested a link to reset your password through the mobile app and clicking on the reset link sent by TALK via email takes you straight to your TALK dashboard, that means that you are logged-in to the web portal. You can only access the reset page through the email link when there isn't any user currently logged-in to TALK on the particular browser that the provided reset link opens in. If you forgot your password and are trying to log-in to the mobile app you need to log out of the web portal first and then use the reset link provided. 

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